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Some questions about our online training courses bubble up more than others. Get equipped with the best answers we've got in our general FAQ.


Your peace of mind is worth it.

A silver iMac on a white background with the H2Online Training course player in full-screen mode


Which states and agencies do you work with?


H2Online Training is currently approved to offer continuing education courses to water and wastewater operators in the following states:

  • The New Mexico Environment Department (NMED) Utility Operator Certification Program (UOCP)

  • The Texas Commission on Environmental Quality (TCEQ)


Do H2Online Training on-demand courses count toward my water and/or wastewater license?


In short, yes. All H2Online Training online training courses count toward your water and/or wastewater license. The following are awarded based on where you are licensed.

  • New Mexico Environment Department (NMED) training credits (TCs)

  • Texas Commission on Environmental Quality (TCEQ) continuing education units (CEUs)


Do you offer printed manuals for your courses?


Currently, we don't offer printed manuals for our courses. Printed manuals are a requirement for initial licensing courses in the TCEQ framework (e.g., Basic Water/Wastewater, Water Utility Safety, etc.), but not for continuing education courses.


How is my progress tracked?


Our learning management system (LMS) tracks your learning sessions (i.e. when you start and stop), your overall progress toward completion, and your quiz results. This allows us to:

  • offer you, our water and wastewater hero(in)es, 24/7 access to your license renewal training courses.

  • submit your course completion information to the relevant authority (e.g., the TCEQ) within 24 hours of completion.

  • perform continuous quality control so we always deliver maximum value to you.


Which licenses does H2Online Training support?


We currently support the following licenses, organized by state.

New Mexico:

  • WST1

  • WST2

  • Small Water (SW)

  • Adv. Small Water (SWA)

  • Water Supply Level 1 (WS1)

  • Water Supply Level 2 (WS2)

  • Water Supply Level 3 (WS3)

  • Water Supply Level 4 (WS4)

  • Distribution Systems 1 (DS1)

  • Distribution Systems 2 (DS2)

  • Distribution Systems 3 (DS3)


  • Wastewater Collection (Classes I, II, III)

  • Wastewater (Classes A, B, C, D)

  • Water (Classes A, B, C, D)

  • Distribution

  • Ground

  • Surface

  • Underground Storage Tank  (UST)

  • Leaking Petroleum Storage Tank (LPST)

  • On-site Sewage Facility (OSSF)


I know you said you work with New Mexico and Texas, but just so I'm clear, are your on-demand training courses approved by those states' licensing authorities?


Absolutely! Our online training courses are Texas Commission on Environmental Quality (TCEQ)-approved and Utility Operator Certification Program (UOCP)-approved.

For verification, feel free to double-check your state licensing authority's website below:


How do I check my water license to know how many CEUs, TUs, or TCs I need?


For New Mexico-licensed operators, please contact the New Mexico Environment Department Drinking Water Bureau by reaching out to either of the contact points below.

Drinking Water Bureau

Utility Operator Certification

For Texas-licensed operators, you can search for your license on the TCEQ's license database. Alternatively, check out the UpStream Blog article where we give you a step-by-step breakdown of how to find your license information.


Why are some of your online training courses labeled as dual credit?


The Texas Commission on Environmental Quality (TCEQ) grants dual-credit status to courses that meet certain criteria. Unless specified otherwise, all of our TCEQ-approved W/WW on-demand courses are dual credit and will count toward both your water and wastewater licenses simultaneously. 

For LPST, UST, and OSSF license holders, the same is generally true. However, not all courses in this category apply to all three license types. For more information, see the individual course product page or reach out—we're happy to help!


How do I request a refund?


For the fastest response, simply reach out to We'll be happy to assist.

Please note that refund requests are processed based on: 

  • the original purchase date; 

  • the time of the refund request; and 

  • the amount of time spent interacting with the e-learning course product.

For more information about refunds, please see our Terms and Conditions.


When will I get my continuing education units (CEUs), training credits (TCs), etc?


Each licensing authority has a slightly different process. Here's a quick breakdown by state.


For our TCEQ-licensed water and wastewater hero(in)es, we report your course completion data to a TCEQ database within 24 hours of a completion notice. If all goes according to plan, that database updates at 06:00 the following morning. In theory, you could complete your 30-hour renewal with us at 13:00 the day before your expiration date and it's likely all 30 hours will be on your license the following morning. 

Although plausible, wisdom dictates that we don't recommend waiting that late to complete your license renewal.

New Mexico

For our water/wastewater hero(in)es in the Land of Enchantment, our learning management system (LMS) automatically emails you a copy of your completion certificate after a training course. Simply forward your completion certificate to the Utility Operator Certification Program coordinator to receive TCs.

Utility Operator Certification Program Coordinator


Okay, so you report continuing education credits (CEUs) to the Texas Commission on Environmental Quality (TCEQ) within 24 hours. What if I don't see my CEUs on my license when I expect to?


The TCEQ says it can take up to two weeks to post CEUs to your license. Although we've never seen this happen, it's not outside the realm of possibility. If it's been two weeks and you don't see your CEUs posted to your license, you are encouraged to contact the TCEQ Occupational Licensing Division at the following:



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